30th August 2019

Thanks to everyone who took part in our CPD manager survey in May. The response was overwhelming with responses received from over 1600 users across 13 local authority areas.

The feedback we received will help us to shape the future development of CPD manager.

Some highlights from the survey were:

  • Ease of Use
    • 85% of respondents found course search easy or very easy
    • 87% of respondents found applying for courses easy or very easy
    • 81% of CPD co-ordinators responding found management of staff accounts easy or very easy
    • 88% of CPD co-ordinators found management of course requests easy or very easy.
  • Satisfaction
    • 76% of respondents were very satisfied or satisfied with the course application functionality
    • 70% of respondents were very satisfied or satisfied with course search functionality
    • 72% of CPD co-ordinators responding were very satisfied or satisfied with management of staff accounts
    • 77% of CPD co-ordinators responding were very satisfied or satisfied with management of course requests.

Whilst these are great results we also identified the following areas for improvement which will be included in our future development plans.

  • Online help and guides.
  • Review of PRD process to make it easier to complete.